Overdue project tasks / crossed deadlines. System Availability – All Systems – The amount of time (measured in minutes) that ALL systems are online and available for use by all authorized users divided by the total amount of time those systems are scheduled to be available for use over the same period of time, as a percentage. These non-supported systems may also be considered “legacy” systems. An emergency change is a previously unplanned change to systems or applications that must be implemented immediately, or as soon as possible, to avoid a serious security risk, productivity loss, and/or service interruption. Key Risk Indicators are the metrics identified to support proactive risk management. When implemented as a part of an integrated enterprise risk management framework, KRIs are critical to informing management of direction of the risk profile in relation to the risk appetite of a firm. Number of Servers Experiencing Hardware-related Performance Issues Within the Last 90 Days – The number of servers that have experienced hardware-related performance issues during the last 90 calendar days as a percentage of total servers operated by the company. For sure, KRIs are more “risk-oriented,” but if one needs, a KRI can be converted into a KPI and vice-versa. These reports often are focused almost exclusively on the historical performance of the organization and its key units and operations. Percentage of Applications Requiring Functionality Upgrade Within the Last 90 Days – The total number of applications used by the company that required an upgrade related to user experience/usability within the last 90 calendar days. Percentage of System/Application Downtime Caused by Inadequate Server Capacity – The amount of system downtime, or service interruption time, that was caused specifically by insufficient capacity (i.e., requests/transaction load directly caused failure) as a percentage of total unplanned downtime within the measurement period. As their name states, KRIs are indicators that are key for the risk management process. Risk is not just a threat, it is a business opportunity as well, Use risk scorecard as a base for the risk discussions. Percentage of Systems Running without Current Maintenance Contract – All Systems – The number of actively used systems or applications that do not have a current maintenance contract in place as a percentage of total systems/applications managed at the same point in time. KRIs are metrics used to provide an early signal of increasing risk exposure in various areas of the organization. In addition, you will find for sale two items, a handbook for sale with an even larger list of 120 KRIs, and a key risk indicator benchmarking report. “Net profit is a KPI because it doesn’t tell us anything about the risk level or risk control!” – often suggest authors. To make a use of “Net profit” we need to put it in a proper business context, add thresholds, baseline, and target marks, and add some relevant action plan: Have a look at this KPI! Percent Difference in MTTR (Monthly) – The difference in Mean Time to Repair (MTTR) from month-to-month for the group of systems being examined, measured as a percentage. A Risk Indicator can be qualitative (for example: a site monitor’s assessment of site quality) or quantitative information that is used to monitor identified risk exposures over time, and are in… Recent big headline data breaches of customer data include; Target in 2013, Experian in 2017, and now Facebook in 2018. The thing is that “Net profit” by itself doesn’t tell us either anything about performance or the way one wants to increase it! Below, we discuss how the users of BSC Designer can track their KRIs. And as exceptions occur, alerts must be sent out quickly so that immediate corrective action can be taken and losses minimized. It combines indicators that allow estimating risk probability, risk impact, and risk control actions. Managing risks is about managing the chain of: Normally, we cannot map all these aspects of the risk in one KRI, so we will normally need 3 indicators: For example, for such KRI as “Poor mentoring of employees” we would have: Which of those indicators is a KRI? One of the salient points of discussion has been the overlap between KRIs and KPIs (key performance indicators). Percentage of Scheduled Maintenance Activities Missed – The number of scheduled maintenance activities related to company devices (workstations, network equipment, servers) that did not take place on or before their scheduled date as a percentage of all maintenance activities scheduled to occur over the same period of time. Develop or hire information management professionals: Without qualified and experienced professionals, information management will be limited in its impact on your organization. Percentage of Systems Undergoing New Releases – All Systems – The total number of application or systems where a new release was completed or attempted by the IT function during the measurement period as a percentage of total systems managed. COVID-19: Business Continuity Strategy (Template), BSC Designer – Strategy Execution Software. 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